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Service Team Leader

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  • Published date: March 4, 2017
    • Dar Es Salaam, Tanzania

Service Team Leader - Tanzania
Company Name Aggreko Company Location Dar es Salaam, TZ
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Job description
Purpose of the Job
To supervise the depot based service team and to provide the maximum availability of equipment at all times being
Job Accountabilities/Key Responsibilities
Minimize equipment that is under repair and awaiting inspection ensuring maximum availability at all times adhering to predetermined regional target.
Sustain Global Service Centre Standards (GSCS) within working environment at all times.
Ensure all service related documentation is completed in line with Aggreko procedures and process maps.
Timely execution of regular maintenance and servicing of all equipment in accordance with Aggreko service procedures.
Identify common repeat failures on equipment to prevent reoccurrence using available data and resources and communicate to Area Operations Manager where unable to resolve.
Supervise the commissioning & decommissioning of sites whilst ensuring all Aggreko standards and BOP’s are followed.
Provide technical support to clients and internal teams where applicable.
Proactively manage manpower planning to ensure maximum productivity is achieved with the resources available in the depot.
Conduct regular equipment and site installation inspections within depot/clients sites to ensure equipment condition and site installations are in line with Aggreko standards.
React effectively to technical support of field equipment breakdowns in timely manner in and out of working hours when required.
Conduct induction, performance appraisal, development and training of direct reports.
Commitment to and involvement in Aggreko Orange Excellence.
Actively committed and accountable for compliance to the Aggreko Health, Safety & Environmental policies, operating procedures and compliance to local legislation including external and internal audits.
Any other duties considered related essential duties for effective operations and service as requested.
Job Requirements
Minimum Five years of experience in Power generation or other related fields
Has extensive knowledge and experience in mechanical or electrical field or both
Availability to travel as and when required
Possession of valid local Driving License as per the need of the business
Depot based job but requires frequent visits to the sites
Person Specification
Effective communication skills
Fluent command of English language, spoken and written
Experience in Service Mobility ERP System is desired
Effective planning organizational and time management skills
Ability to empathize and understand perspectives of others
Good Keyboard skills and Computer literate
To be able to communicate effectively with customers when required
High level of commitment and loyalty
Quality oriented with attention to details and capable of working to deadlines
Capable of working on his/her own initiative
Able to work long hours in demanding conditions
Desired Skills
Entrepreneurial skills and mindset.
Minimum supervision
Sound judgment
Desired Behaviours
Courage and conviction ‐ the ability to create a sense of excitement about taking on new challenges and a belief in your capability to deliver results.
Relentless preparation ‐ recognise the need to prepare thoroughly for all important management decisions.
Drive for results – a strong desire to compete against standards of excellence and achieve “step changes” in business results.
Holding people accountable ‐ is about the ability to give clear and unambiguous direction to individuals and teams about what they need to do to meet the organization's objectives. It includes holding people to account for the performance they deliver and confronting individuals openly and directly about shortfalls in performance.
Building capability ‐ is about an inner desire to work to develop individuals and groups in order to increase the capability of the whole organisation.
Compelling communication ‐ is the ability to recognize that clear communication is the key to understanding.
Leading others ‐ is about the ability to create a compelling vision of the future and to provide inspiration, clarity and direction.
Key Role Interactions
Area Operations Manager, Area General Manager, Operations Manager, Finance, Site Personnel, HR
Direct Reports (if applicable)
Service Engineer
Seniority Level
Not Applicable

Employment Type

Job Functions
Customer Service Information Technology
For more information contact +255 22 246 1704

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